Terminology

In these terms, “we,” “us,” or “our” refers to Wakefields Digital, and “you” refers to the customer. “Website” refers to https://www.wakefields.co.nz

Goods and Services Policy

This policy outlines the goods and services available for purchase from Wakefields Digital through our website. By placing an order, you agree to the following terms:

Graphic Design Services (including, but not limited to):

• Custom Design: We offer bespoke graphic design services, including logo design, branding materials, marketing collateral (brochures, flyers, posters), and digital design for websites and social media.
• Design Consultation: We provide initial consultations to understand your design needs and project requirements.
• Design Revisions: Design packages typically include a specified number of revisions to ensure your satisfaction. Additional revisions may incur extra charges.
• Digital File Delivery: Upon completion, you will receive high-resolution digital files in industry-standard formats (PDF, JPEG, PNG). Wakefields Digital maintains ownership of any working files that are used to produce the PDF, JPEG, PNG file.
• Copyright Transfer: Copyright ownership of the final design will be transferred to you upon full payment, unless otherwise specified in the project agreement.
• Printing Services (including, but not limited to):
• Digital Printing: We offer high-quality digital printing for a wide range of products, including business cards, flyers, brochures, posters, banners, and signage.
• Offset printing: We provides commercial offset printing for high-volume, long-run projects requiring precise color and consistent quality.
• Large Format Printing: We provide large format printing for banners, posters, and signage of various sizes.
• Custom Printing: We can accommodate custom printing requests for unique projects and specifications.
• Material Options: We offer a variety of paper stocks, finishes, and materials to suit your needs.
• Print Proofing: We provide digital or physical print proofs for approval before proceeding with the full print run.
• Finishing Services: We offer finishing services such as lamination, binding, folding, and cutting.

Proofing:

• We provide the first PDF proofs at no additional cost. Additional proofs are chargeable.
• Hard copy printed proofs, including colour-accurate proofs, are available at an additional cost.
• Proofs serve as the final check before printing.
• Upon customer approval of a proof, regardless of error origin (our fault or customer’s), the customer is liable for the printed outcome.
• Online Ordering and Pricing:
• Custom Quotes: For custom design or printing projects, please request a quote by contacting us directly.
• Pricing (NZD): All prices listed on our website and in quotes are in New Zealand Dollars (NZD) and are subject to Goods and Services Tax (GST).
• Price Changes: Prices are subject to change without notice. However, once an order is confirmed, the agreed-upon price will be honored.

Order Placement and Payment:

• Online Orders: Orders can be placed directly through our website.
• Payment Methods: We accept various payment methods, including credit cards (Visa, Master Card), online bank transfers, and other specified methods.
• Payment Confirmation: Orders will be processed upon receipt of full payment or as specified in the project agreement.

Goods and Service Tax (GST):

• All prices displayed are exclusive of GST, which will be added during the invoicing process.
• Service Limitations:
• Wakefields Digital reserves the right to refuse service or cancel an order at its discretion.
• We are not responsible for errors or omissions in customer-supplied artwork or content.
• Colour variations may occur between digital displays and printed materials due to differences in calibration and printing processes.

Refunds and Cancellations

Refunds

• Should you discover a defect in your printed materials, we will require clear evidence. We may also request the return of the products for thorough inspection.
• If the error is determined to be our responsibility, Wakefields Digital will offer a suitable solution: a reprint, or a proportional credit towards future orders.
• To process a replacement or refund, we may require the return of the defective items. In certain cases, photographic evidence may suffice subject to your account mangers acceptance.
• If we do not hear from you regarding a defective product, we will assume the product has been accepted, and no replacement or credit will be given.
• Wakefields Digital prints your artwork as submitted. We do not alter your designs. Please note that due to variations in screen displays and printing processes, precise colour matching is not guaranteed, and we cannot be held liable for minor colour discrepancies.
• Approved credits will show up on your statements and are typically processed within 7 business days.

Cancellations

• This policy does not affect your statutory rights in cases of faulty or misrepresented goods.
• To request changes to your order, please contact us promptly. Once your artwork is approved for production, our automated process prevents any further modifications or cancellations.
• Once your order enters production, we cannot make any alterations. Therefore, we are not responsible for reprint costs due to errors in the original artwork.
• Please report any complaints within 7 days of receiving your order, including weekends. This allows us to investigate the issue promptly and determine its cause.

Personalised Products and Returns

• As all our products are personalised to your specifications, we cannot accept returns for reasons other than manufacturing defects.
• If incorrect artwork is submitted and requires adjustments or prevents printing, any additional prepress/proofing costs will be applied to your invoice.

Faulty Goods

• Notify us in writing within 7 days of receiving faulty goods, including weekends.
• If the goods are confirmed to be faulty upon delivery, you may reject the order for a reprint, provided you notify us within the 7-day timeframe.
• We cannot accept claims for damage caused by misuse, negligence, normal wear and tear.
• For faulty product returns from NZ addresses, please contact us.
• We will credit the product and shipping costs for items that are faulty or that we shipped incorrectly. In the case of faulty items, we will also credit the return shipping costs, if we deem them to be reasonable.

Events Beyond Our Control

• Wakefields Digital is not liable for delays or failures caused by events beyond our reasonable control, such as couriers, natural disasters, strikes, or government regulations.
• We will make reasonable efforts to inform you of any such events and their impact.
• We will strive to minimise disruptions and resume normal operations as soon as possible.

Shipping and Delivery

Introduction

At Wakefields Digital, we are dedicated to delivering your printed materials promptly and efficiently. This Shipping Policy outlines our delivery options, processing times, costs, and other important details regarding your order shipment.

Order Processing Time

Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays).

• Custom or large bulk orders may require additional processing time.
• We will notify you via email if there are any delays in processing your order.

Shipping Options & Delivery Times

• Standard Shipping: 3-7 business days (Delivery time depends on destination and courier service.)
• Express Shipping: 1-3 business days (Additional charges apply.)
• Local Pickup (Wellington Area): Same-day or next business day
• International Shipping:

Varies by destination (Cost based on weight and location. Customs clearance may cause delays beyond our control.)

Shipping Costs

Shipping costs are calculated at quotation stage based on your order’s weight, dimensions, and delivery location.

Order Tracking

• Once your order is shipped, you will receive a dispatch confirmation with tracking number via email.
• You can track your shipment through our courier partner’s website. If you do not receive tracking details, please contact your account manager

Shipping Restrictions

• We may not ship to P.O. Boxes for certain products.
• Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
• Deliveries to remote or rural areas may experience longer delivery times.

Damaged, Lost, or Delayed Shipments

• If your order arrives damaged, please contact us within 48 hours with photographic evidence of the damaged package.
• If your order is delayed or lost, we will work with the courier to resolve the issue. However, once the package is with the courier, we are not responsible for delays beyond our control.

Local Pickup Option

• Customers within the Wellington area can opt for “Pickup” and no freight cost is involved.
• Pickup location: 25 Bond Street, Te Aro, Wellington 6011.
• You will receive a notification when your order is ready for pickup.

Changes to Shipping Details

• If you need to update your shipping address after placing an order, please contact us immediately.
• Address changes requested after the order has been dispatched cannot be accommodated.

Contact us

For any questions or inquiries regarding our terms and conditions, please contact us through the contact details provided on our website.